In this post, we will discuss the OPay Customer care and possible means to contact them in case you need their assistant.These means includes phone number for calls, WhatsApp number, email address and if possible physical contact address. So, let’s start by throwing more light on the essence of Opay customer care.
Opay customer care: importance of these customer service
Account inquiries: Customer care representatives can help you as a user with a variety of account inquiries, such as checking account balances, resetting passwords, and updating account information.
Transaction inquiries: Customer care representatives can help you with transaction inquiries, such as tracking transaction statuses, reporting lost or stolen cards, and disputing charges.
Troubleshooting: Customer care representatives can help users troubleshoot technical issues, such as app login problems, payment processing errors, and connectivity issues.
Feedback: Customer care representatives can collect feedback from users to help improve the OPay service.
Opay Customer care: all possible means to contact Opay
Let’s check out all the possible means you can use in sending messages to Opay or getting in touch with any of their worker. This can be through; Phone Number, Whatsapp Number, Email Address and Opay Contact Address.
Opay in-app chat
The first and fastest means of reaching out to Opay is through their in-app chat. You can actually chat with a customer service representative directly in the OPay app. To do this, follow these simple steps:
Open the app and tap on the “Contact Us” button.
Then, select the “Live Chat” option and type in your message.
Opay contact Email
You can also send an email to OPay customer care, but you have to be e sure to include your name, phone number, email address, and a description of your issue. Most importantly, you have to send it to the right E-mail for your specific need. Below are list of Opay E-mails for different purposes:
For legal enquires: ng-privacy@opay-inc.com
Partnership deals: ng-partners@opay-inc.com
Customer service or complaints: customerservice@opay-inc.com
Opay phone number for calls
You can call OPay customer care at +234 800 020 0300. This number is available 24 hours a day, 7 days a week. So, best way to reach out to them is through this mobile number.
Opay social media pages
You can also reach OPay customer care on social media. OPay is active on Facebook, Twitter, and Instagram. Below are links to Opay social media pages, where you can lay direct complaints or tag them you want to drag them online.
Instagram:
https://www.instagram.com/opay.ng/
Twitter:
https://twitter.com/OPay_NG
Facebook:
https://www.facebook.com/Nigeria.OPay
https://www.facebook.com/opaymerchants
Opay office address
Though Opay does not have branches scattered within the country like your regular banks, but you can still locate them in person. So if you need to get in touch with Opay physically, you can do so. Here are there office addresses which you can use in tracing them in different states located in Nigeria:
Opay head quarter
Lagos being their head quarter: Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria.
Customer Service Centers
Lagos: 103 Allen Avenue, Mosesola House, Ikeja. 78B Lagos Road Ikorodu. 4th Avenue A Close, Festac Town, Festac.
Abuja: No 34/36 Okotie Eboh Street Utako District.
Abeokuta, Ogun: Dolly House Opposite Laroy Hotel, Abiola Way
Ibadan, Oyo: Anjola Building Opposite Oando Filling Station, Iyana Cele Bus Stop, Along Sango Road, Mokola.
Osogbo, Osun: Opposite Technical Beside Arowolo Filling Station.
Jos, Plateau: Thilda’s Center, Shop 12 Opposite GIG Logistics Dadin Kowa 3rd Gate.
Kaduna: Asd City Mall Katsina Road By Independent Way.
Kano: Amana Plaza Second Floor beside Shoprite Zoo Road.
Tips to take note of while contacting OPay Customer care
For these tips I will categorize them into pre-contacting and active tips, so let’s check out what you should do before contacting them.
Before contacting OPay Customer Care
Gather relevant information: Before contacting customer care, gather all relevant information related to your issue, such as account details, transaction IDs, error messages, or screenshots. This will help the customer service representative assist you more efficiently.
Choose the appropriate contact method: OPay offers various contact methods, including in-app chat, email, phone, and social media. Choose the method that best suits your preference and urgency level.
Active tips during your interaction with OPay Customer Care
Be clear and concise: Clearly explain your issue to the customer service representative. Provide specific details and examples to help them understand the problem accurately.
Remain calm and patient: Understand that customer service representatives may need time to gather information, investigate the issue, or consult with others. Remain calm and patient, and avoid using harsh or demanding language.
Follow instructions and provide feedback: Carefully follow any instructions provided by the customer service representative. If they ask for additional information or suggest troubleshooting steps, cooperate fully. Provide feedback on the resolution of your issue to help improve OPay’s customer service.
Conclusion
For which ever reasons you might be seeking the OPay Customer care, I believe this post has given you the right informations needed.
Frequently asked questions about Opay customer care
What are the hours of operation for Opay customer care?
Opay customer care is available 24 hours a day, 7 days a week.
How do I report a lost or stolen Opay card?
You can report a lost or stolen Opay card by contacting Opay customer care. You can do this through the in-app chat, by email, or by phone.
How do I dispute a charge on my Opay account?
You can dispute a charge on your Opay account by contacting Opay customer care. You can do this through the in-app chat, by email, or by phone.
What is the average response time for Opay customer care?
Opay customer care strives to respond to all inquiries within 24 hours. However, the actual response time may be different depending on the complexity of the issue.
How can I get help with a technical issue with the OPay app?
If you are experiencing a technical issue with the OPay app, you can reach out to Opay customer care through the app’s in-app chat feature. Customer service representatives can help you troubleshoot the issue and provide you with quick solutions.
