In today’s article, we will analyse Easybuy Customer care and all the ways you can get in touch with them if the need arises. Being a popular consumer finance platform, that offers a range of services to help customers purchase their desired products through convenient installment plans we will analyse how to get in-touch with them both through phone number for call, WhatsApp, e mail and also their Office address.
Whether you’re facing technical issues, have questions about your loan, or need assistance with repayments, reaching out to EasyBuy customer care is very important. That’s why in this guide, we’ll provide you with all the necessary contact details and tips for contacting EasyBuy’s customer support team.
EasyBuy Customer Care Phone Number
The most direct and fastest way to get in touch with EasyBuy customer care is by calling their dedicated phone line. We will analyse hotline for Nigeria , Here is the phone number you can use:
Nigeria: If you are on Nigeria, you can call easybuy through +23418888188, and they are active from 9:00am to 5:30 pm every Monday to Friday. I made the time clear here, so it’s important to call during their operational hours for quicker assistance.
EasyBuy Customer Care WhatsApp Number
EasyBuy’s WhatsApp number is +234 907 745 4321, so you can message them on WhatsApp for inquiries, support, and feedback. Please note that this number may be available only during their customer support hours, which is typically between 9 am and 5:30 pm, Monday to Friday.
EasyBuy Customer Care Email Address
If you prefer written communication or have a detailed query, the best option is for you to reach out to EasyBuy customer care via email. Here’s the email address you can use: “escalation@newedgefinance.com” for Nigeria and “easybuy@easybuykw.com” for Kuwait.
When contacting easybuy through email, be sure to provide clear and concise information in your email, including your name, contact details, and a thorough description of your issue or question.
EasyBuy Office Address: How to meet them in person
While EasyBuy operates primarily online and through partner stores made up of numerous EasyBuy agents they also have physical offices in certain regions. Here’s the office address for their Nigerian branch:
NEWEDGE Finance Limited
- 2nd Floor, Churchgate Tower II
- Plot PC31 Churchgate Street
- Victoria Island, Lagos, Nigeria
If you’re located in another region, check EasyBuy’s website or app for specific office addresses in your area.
Other options to contact Easybuy
In addition to the above channels, EasyBuy also offer other contact options depending on your location and the platform you use. These could include:
- Live Chat: Check the EasyBuy website or app for a live chat feature to connect with a customer support representative in real-time.
- Social Media: EasyBuy do have active social media accounts (Facebook, Twitter, Instagram) where you can send direct messages or leave comments to seek assistance.
- Contact Forms: Some platforms may provide contact forms on their website where you can submit your queries or issues and Easybuy is not left out on this
Tips on how to get best assistance from Easybuy Customer support faster
In other to get best assistance which will solve your problems faster, there are few helpful tips you should bear in mind. To ensure a smooth and helpful interaction with EasyBuy customer care, make sure you take note of the following tips:
- Be Prepared: In other to get your issues resolved in shorter period of time you need to have your account details, loan information, or any relevant documents ready before contacting support.
- Be Clear and Concise: Explain your issue or question clearly and as perfect as possible to avoid any misunderstandings from Easybuy Customer care end. You should explain it very clearly to their understanding.
- Be Patient:It is very unavoidable that customer support teams may be busy at times, in such a case you have to be patient and polite while waiting for assistance even after much delays.
- Follow Up: If your issue isn’t resolved immediately, don’t hesitate to follow up with customer care for updates or further assistance where and whenever they are needed.
Conclusion
I believe if you follow the guides on contact options which analyzed in this post likewise the communication tips, it is very possible you can easily reach out to Easybuy customer care team and get the assistance you need without stress. Easybuy Customer care are there for you, even if you have a question, concern, or technical issue, EasyBuy’s dedicated support staff will help you resolve the platform and make the most of its services.
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Frequently asked questions about easybuy Customer care
Now, let’s check out some Frequently asked questions about easybuy which can lead to contacting there Customer care service.
What is the initial payment for Easybuy?
To get loan from Easybuy while purchasing gadgets which is mostly phones, you need to have and provide 30% of the cost price. Let’s say you want to purchase phone of NGN 200,000 through Easybuy, then you need to drop down payment of NGN 60,000 then Easybuy will sort out NGN 140,000.
What are the conditions of Easybuy?
To get gadgets through Easybuy loan, the conditions include a credit scoring system, loan tenure of 6-12 months, interest rates, down payment requirements, regular repayment installments, late payment fees, product availability limited to mobile phones and electronics, credit limits, and a return policy with conditions and fees. These conditions is not to stress you or discourage you but aim to ensure responsible use of the platform and affordability of purchased products. By agreeing to these terms, customers can access EasyBuy’s services.
What phone brands and models are available through EasyBuy?
EasyBuy offers a wide range of phone brands and models, including popular options like Apple iPhones, Samsung Galaxy devices, Infinix, Tecno, and more. The available selection may vary depending on your location and current promotions.
What happens if my EasyBuy phone is lost, stolen, or damaged?
If your Easybuy phone have any issues like theft, damaged or lost, the best option is to locate the agent that help you in getting the phone. Explain to him or her what happened, so that you guys can sort out means of payments. Because fact still remain that you must pay for the phone.
